Patient Communication Opt In

Vippy Health is committed to patient engagement, operating as both a virtual primary care provider and a technology partner to other healthcare organizations. To ensure you receive timely, important information regarding your care, we offer both verbal and text message methods for you to opt-in to our communications. All opt-in methods are designed to meet regulatory compliance, including TFN verification standards for services like Twilio.

 

When scheduling an appointment, or upon first contact with Vippy Health or a Partner Provider, you will be asked for your communication preferences.

 

Verbal Opt-In Commitment Example (Used by staff for in-person or phone-based sign-up):

 

“To help ensure you don't miss your upcoming appointments, we'd like to send you

appointment reminders via phone calls and text messages to this number. Messages are recurring and frequency is determined by your appointment schedule.

 

These reminders will include:

• Your appointment date and time

• Location and room information

• Pre-appointment instructions

• Ability to confirm or reschedule your appointment

By saying 'YES', you consent to receive automated appointment reminder

calls and text messages at the phone number you provided.

Standard message and data rates may apply. You can opt out at any time by texting

STOP or updating your preferences in your patient portal.

 

Do you consent to receive appointment reminders?

 

”

 

If the patient says yes, the verbal opt-in is collected by the Provider Practice or Vippy Health and recorded.

 

Text Opt-In Example (Used for initial digital sign-up or confirmation):

 

Patients can also opt-in via text message. By sending a confirmation message (e.g., 'YES' or 'CONFIRM') to our designated number, you consent to receive recurring automated appointment reminder text messages. Message frequency varies based on your appointments. Standard message and data rates may apply. Reply STOP to opt out at any time.

 

With this approach, we ensure that you are fully informed and have agreed to receive communications in the way that suits you best. Your preferences matter to us, and we’re here to make your experience as seamless as possible.-----At Vippy Health, we respect your communication preferences. You must opt-in for us to be able to send automated voice or sms messages. You have the option to opt-out of receiving further communications from us at any time. Whether you prefer not to receive text messages or emails, we make it easy for you to manage your preferences.

 

How to Opt-Out:

• Text Messages: Reply "STOP" to any text message you receive from us to stop receiving further texts.

• Emails: Click the "Unsubscribe" link at the bottom of any email to remove yourself from our mailing list.

We are committed to ensuring that you only receive the communications you want. If you have any issues with opting out, please contact our support team, and we'll be happy to assist you.